Retention

The bulk of the options around retention can be found under the Retention screen options and Legal hold screens in the admin section.

Within this tab you can enable a full system wide legal hold. Enabling this means that no communications (no matter what retention group they are in) will be removed from the platform. When disabled any communications that have now expired will be removed from the platform.

warning

If disabled expired communications will instantly, no longer be playable within the portal. They will be deleted overnight. It is recommended that you run the retention report prior to disabling this flag, to check what data would be removed.